The Personal Information we collect and how we use it
When you place an order with us you will be asked to enter your name, address, email address and a contact phone number as well as a password. This will create a user account for you which will allow you to track the progress of your order and will enable you to make future purchases more easily. We do not ask you for your payment card information at this point, so no financial information is stored in your user account.
Use and storage of your personal information
When you supply any personal information to Glenray Jewellers Ltd. (e.g. when ordering products or services) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly and tell you if we want to pass the information on to anyone else. In general, any information you provide to Glenray Jewellers Ltd. will only be used within Glenray Jewellers Ltd. It will never be supplied to anyone outside Glenray Jewellers Ltd. without first obtaining your consent, unless we are obliged or permitted by law to disclose it.
We will only release personal information when we feel it is appropriate to comply with law, to enforce or apply our conditions of use and other agreements, or to protect the rights, property or safety of Glenray Jewellers Ltd., our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. However, this does not include selling, sharing or otherwise disclosing personal information about customers for commercial purposes.
We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
Access to your personal information
You have the right to request a copy of the personal information Glenray Jewellers Ltd. holds about you and to have any inaccuracies corrected. Please address requests to:- Glenray Jewellers Ltd., 7a Market Place, Hitchin. SG5 1DR
Glenray Jewellers Ltd. is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act.
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All payments are processed over a secure server and are fully encrypted, using SSL technology, by our payment provider Sage Pay. All of your sensitive card information is encrypted and is not held in clear text on any site. The payment provider will use the information you provide to run security and fraud checks as necessary. Because this information is encrypted and handled by our payment providers we do not store any of this information on our website nor do we have access to your complete card details at any time.